Steve Wan

• Partnered with product managers and engineers to turn requirements, user stories, and acceptance criteria into test scenarios.
• Designed and executed functional, exploratory, regression, and UX/UI testing across customer-facing web applications and frequent release cycles.
• Validated API features and OAuth integrations with Databricks, Snowflake, and Azure, including authentication, permissions, and cross-system data behavior.
• Expanded end-to-end automated test coverage using Playwright and Python.
• Used GitHub Copilot and Claude to accelerate test development, generate test data, and build internal validation and debugging tools.
• Investigated complex failures across application code, automation, infrastructure, and dependent systems; performed release validation and communicated risk to product and engineering teams.

• Resolved enterprise customer issues across SaaS and self-hosted Linux deployments, investigating application behavior, configuration, infrastructure, and integrations.
• Owned issues from initial report through resolution and coordinated with Support, Engineering, and Product.
• Reproduced customer defects, maintained technical documentation, and served as the primary support liaison for Posit Connect escalations.

• Tested daily deployments and major web-application releases to identify defects before production.
• Reviewed specifications to develop test scenarios, identify quality risks, and improve testability before development began.

• Supported quality strategy, release validation, and customer issue investigation across healthcare SaaS products.
• Performed functional, integration, cross-browser, and responsive-web testing for patient-facing applications.
• Tested integrations with Epic, athenahealth, NextGen, and eClinicalWorks; worked with customers and external partners to diagnose workflow, configuration, interoperability, and notification-delivery issues.

Delivered functional, regression, integration, and system testing across web, enterprise, and GIS applications for organizations including Latitude Geographics (Geocortex), IBM, Schneider Electric, GenoLogics, Terapeak, and Sierra Systems. At Terapeak, created the initial QA and release process and owned weekly production deployments.